Frequently Asked Questions

Freight starts from $13.99 AUD for metro areas and varies by product size and delivery location. Add your items to cart and enter your address at checkout to see the exact rate before you commit to purchase.

Most orders arrive within 2–7 business days depending on your location. Orders to regional Western Australia may take up to 14 business days.

Delivery timeframes can be impacted during peak periods such as Christmas and Black Friday sales.

Yes — all orders are dispatched from our Sydney warehouse. Stock is held here in Australia, so you're not waiting for international shipping.

We use Australia Post for all deliveries. As soon as your order is dispatched from our Sydney warehouse, you'll receive a notification with your tracking details.

Make sure you include your email address and mobile number at checkout to receive tracking updates. You can track your parcel directly through the Australia Post website using your tracking number.

If Australia Post can't find a suitable spot to leave your parcel, they may take it to your local post shop for collection — your tracking link will let you know if this happens.

Orders placed before 11am AEST on a business day are processed and dispatched same day from our Sydney warehouse where possible. Orders placed after 11am or on weekends are processed the next business day.

During peak sale periods (e.g. Black Friday, Christmas), dispatch times may be slightly extended.

No, we don't deliver to PO Boxes. Please provide a full street address at checkout.

All our packages are sent with Authority to Leave. If Australia Post can't find a suitable spot at your address, they may take the package to your local post shop for collection — your tracking link will advise if this happens.

If you won't be home and you're not comfortable with the parcel being left at your property, we recommend using a work address or an Australia Post collection point at checkout.

If your parcel is returned to us due to non-collection, a redelivery fee will apply. If you choose not to have it redelivered, the original freight cost plus a 20% restocking fee will be deducted from your refund.

First, check around your property and with anyone else at the address in case it was left nearby. Also check your Australia Post tracking for any delivery notes.

If you still can't locate it, get in touch with your order number and we'll follow up with Australia Post on your behalf.

It depends on what you've ordered. Scooters are large items and sometimes travel on their own courier ticket, so they may arrive separately from smaller items in your order. Your tracking link will show you how many parcels to expect.

If your order is split across multiple parcels, they may be delivered at different times. Check your tracking first — but if one parcel is still missing after a few days, get in touch and we'll chase it up.

Freight Protection is an optional service you can add at checkout. It covers your order in the event it is lost, damaged, or stolen in transit.

A few things to note:

• Lost, damaged, or stolen status must first be confirmed by our freight partner before any replacement or refund is actioned.
• If your order is still within the courier's delivery window, we won't resend — it's considered in transit.
• If you entered an incorrect delivery address, we're not responsible for redirection or delays.
• If your original parcel is later delivered after we've resent, you'll need to make the duplicate item available for collection and return.

If you need to follow up on a delivery, contact us.

We process orders quickly, so please contact us as soon as possible if you need to cancel.

If your order has already been dispatched, it will need to go through our change of mind returns process instead.

Restocks usually land within a few months, but timing can vary. The best way to stay ahead of it is to hit the Notify Me button on the product page — we'll automatically email you the moment stock comes back in, so you don't have to keep checking.

Yes — some Madd Gear products are stocked by sport and toy retailers across Australia. Try searching for Madd Gear online to find a stockist near you, or check in with your local sports or toy store.

Please note our MG1 to MG6 range is available online only through our website.

If your item was listed as pre-order at the time of purchase, it means stock is currently in transit or not yet available for dispatch. Once your order has been picked and dispatched, you'll receive a shipping confirmation email with your tracking details.

Estimated arrival timeframes into our Sydney warehouse are listed on the product page and updated as information comes to hand. For full details on how pre-orders work, see our Pre-Order & Delayed Dispatch Policy.

We accept the following payment methods:

• Visa
• Mastercard
• PayPal
• Shop Pay
• Afterpay — split your purchase into four interest-free payments at checkout
• Apple Pay
• Google Pay
• Union Pay

Yes — Madd Gear AU Gift Cards are available online and can be used across the full range. A great option if you're not sure which product to pick.

Yes, we accept change of mind returns within 14 days of delivery, provided the item is unused, unassembled, and returned in its original undamaged packaging in 100% as-new condition.

The following are not eligible for return:

• Items that have been assembled or used
• Items that have been modified or altered
• Items not in original packaging
• Clearance items

Return shipping is at your cost, and the original outbound freight is non-refundable. Please contact us before sending anything back — returns sent without prior approval may not be accepted. Full details are in our Returns Policy.

Yes. Any order placed between 1 November and 24 December gets an extra 30 days on top of the standard return window, starting from Christmas Day. So if it's a gift that doesn't work out, there's no pressure.

All standard change of mind return conditions still apply (unused, unassembled, original packaging).

Please get in touch within 14 days of receiving your order with your order number, a description of the issue, and photos where possible. We'll get it sorted — if the fault is on our end, we cover the return freight.

Once we receive and inspect your return, approved refunds are processed to your original payment method within 5 business days.

No — all returns need to be sent via courier or post once your return has been approved. Please contact us first and we'll guide you through the process.

All Madd Gear products come with a 2-year warranty against manufacturing defects. In many cases, small part issues can be resolved quickly with a replacement part sent straight to you — no need to return the whole product.

Our products are also covered by the Australian Consumer Law (ACL), which provides additional rights on top of our manufacturer's warranty. If you think something isn't right, get in touch and we'll work through it with you.

The warranty covers manufacturing defects — issues with materials or workmanship that were present when the product left the factory.

The following are not covered:

• Normal wear and tear
• Damage caused by misuse, neglect, or modifications
• Damage caused by riding beyond the product's intended use or weight limit
• Consumable parts (e.g. wheels, grips, bearings) that wear through regular use — these are covered if received faulty and reported before use
• Batteries are covered for 12 months — reduced charge capacity after extended use is considered normal wear

If you're unsure whether your issue is covered, get in touch and we'll take a look.

Get in touch and send us a photo or short video of the issue along with a photo of the full product. Most common problems — a headset rattle, loose clamp, worn grips — are quick fixes we can walk you through, and we'll send a replacement part where needed. A return is always the last resort, not the first.

In most cases, no. We can usually resolve a claim by sending a replacement part directly to you. We'll only ask for the product back if it's genuinely necessary — and we'll let you know if that's the case.

Electric issues need a bit of diagnosis before we can help properly. Contact us and include: a description of what's happening, how the product has been charged, what the charger light is doing, and a short video of the throttle response and any sounds it's making. We'll work through it with you step by step.

It comes down to three things: rider height, age, and what kind of riding they'll be doing — cruising, street, or skate park. Our Scooter Sizing Guide walks through it in detail, or get in touch with those details and we'll point you in the right direction.

A good rule of thumb: handlebars should sit somewhere between the rider's hip and waist when they're standing upright on the deck. Too high and it affects control; too low and it's uncomfortable.

Note that pro scooters do not have adjustable handlebar height. Most of our commuter and folding scooters do have adjustable bars — see the product listing for details.

Our pro scooters are designed for skate park use — that includes the MG1–MG6, Viral, and Origin ranges. The folding and commuter models (Metro Cruise 250, Metro Glide 300) are better suited to footpaths, driveways, and flat surfaces.

Not sure which category a model falls into? Check the product description or get in touch.

Yes — we stock a range of spare parts and accessories including wheels, decks, bars, forks, headsets, clamps, grips, and more. Browse the full range in our Accessories section.

If you can't find the specific part you need, get in touch with your product name and part description and we'll track it down.

Check our Maintenance Tips page first — it covers a lot of common questions with guides and how-to videos.

If you can't find what you need there, get in touch or message us on social media. We usually respond within 24 hours on business days.

Step-by-step build guide for the MADD GEAR My 1st Dirt Bike.

▶ Watch: How to Build the My 1st Dirt Bike

If your bike isn't responding, work through these steps before getting in touch with us.

1. Make sure the bike power is turned on
In addition to the speed switch, there is a silver push-button on the right side of the bike above the foot peg. Press this in — you may need to hold it for a second to activate the power. You will see the lights on the throttle illuminate.

2. Activate the safety brake function
Once the bike is powered on, squeeze the brake lever to activate the motor. Use your left hand to squeeze the brake, release, then slowly turn the throttle. If the bike is left alone for a period of time the motor power will disengage — simply repeat this process.

3. Check the battery power status
Battery voltage is displayed on the throttle. When the bike is turned on the 24V light will illuminate. If fully charged, the FULL light will also be on. As the charge drops, the LOW light will indicate it's time to charge. Initial charge may take up to 12 hours — subsequent top-up charges take between 4 and 7 hours.

Still having trouble? Contact us and we'll help you out.

Many customers experience issues with their bike not operating correctly because the battery has not been fully charged. Please follow these instructions carefully.

Why a full 24-hour charge is required
The included AC wall charger has an indicator light that turns green when the battery reaches a partial voltage threshold — this does not mean the battery is fully charged. The bike's Battery Management System (BMS) requires a minimum of 24 hours of uninterrupted charging when first charging the bike (and after long storage periods) to balance the battery cells. If the battery is not charged for the full 24 hours it may remain in a low-voltage state, and the bike's built-in safety feature will prevent it from powering on.

Step-by-step charging instructions

• Turn the bike's power switch OFF
• Plug the charger into a standard household outlet
• Connect the charger to the charging port on the bike securely
• Leave the charger connected for a minimum of 24 continuous hours — even if the indicator light turns green
• After 24 hours, disconnect the charger from the bike and outlet

Tip: Avoid unplugging the charger early even if the light is green. The BMS needs the full charge cycle to balance cells and enable proper operation.

Troubleshooting charging issues

The bike won't power on after charging:
Was the bike charged for the full 24 hours? If no, reconnect and complete the full charge. If yes, unplug and replug the charger to reset, then attempt another full charge.

Charger light turns green quickly:
This is normal — it means the voltage threshold was reached, not that the battery is fully charged. Continue charging for the full 24 hours.

Ongoing charging best practices

• After the initial 24-hour charge, standard charging time is typically 8–12 hours when the battery is low
• Always charge the battery immediately after riding to prevent it dropping into a low-voltage state
• Do not allow the battery to sit unused for long periods without charging — recharge at least once a month during storage

Still having trouble after completing the full 24-hour charge? Confirm all charger connections are secure and the charger is working, and check that the bike's power switch is turned ON. If the bike still does not power on, contact us and we'll help sort it out.

Batteries are covered under warranty for 12 months. If your battery is not holding charge and is within that period, please contact us with your order details and a description of the issue.

Note that batteries naturally degrade over time with heavy use — reduced charge capacity after extended use is considered normal wear and is not covered under warranty.

This video walks through building any of our pro scooters. The footage features the MG4 but the same steps apply across the full pro range — MG1 through MG6.

▶ Watch: How to Build a Pro Scooter

Step-by-step build guide for the Metro Cruise 250.

▶ Watch: How to Build a Metro Cruise 250

Step-by-step build guide for the Metro Glide 300.

▶ Watch: How to Build a Metro Glide 300

Step-by-step build guide for the MADD GEAR Drift Trike.

▶ Watch: How to Build a MADD GEAR Drift Trike

This video covers how to tune and set up your scooter properly — a great watch for any rider who wants to get more out of their setup.

▶ Watch: How to Dial Your Scooter Like a Pro

A rattle or loose bar is one of the most common scooter issues and it's almost always a quick fix at home. The most likely cause is the headset working loose over time.

What to check:

• Make sure the compression bolt (inside the top of the bars) is tightened down firmly.
• Check the clamp bolts are snug — not just finger tight.
• If the headset bearings feel gritty or loose, remove and clean them. Depending on how often the scooter is ridden, we recommend checking every 3–6 months.

If you've checked all of the above and it's still rattling, get in touch with a short video of the issue and we'll help you diagnose it.

Only folding and commuter scooters have adjustable handlebar height — pro scooters do not have adjustable height handlebars.

To adjust the bar height on a folding scooter: loosen the clamp latch, push the pin in on the bar, adjust to the desired height, wait for the pin to click into its new height placement, and re-tighten the clamp latch firmly. Check your product manual for the specific clamp type and recommended settings.

If your handlebars feel loose after adjustment, check the clamp is fully seated and tightened correctly.

You'll need Allen keys to replace the wheels. Loosen the axle bolts on both sides, slide the wheel out, fit the new wheel, and re-tighten the axle bolts firmly.

Make sure you replace with the same wheel dimension — 100mm, 110mm, or 120mm. The size is usually printed on the side of the wheel. If you're not sure, search your scooter model to confirm which size it came with. Replacement wheels are available in our Accessories section.

Send us a link to the product and the price you've seen and we'll take a look. Contact us to get the ball rolling.

Yes — get in touch with your school or organisation name and what you need. We'll come back with options.

We'd love to hear from you. Reach out through our contact page and our team will be in touch.