Frequently Asked Questions

 

GENERAL INFORMATION

  • Where is your head office located? 

We are located at 5/4 Kirkham Road, Dandenong South 3175

  • What your email address?

Sales Inquiries: -retail_australia@maddgear.com

Warranty Inquiries:- ausupport@maddgear.com

  • What are you operation hours?

10am - 4pm AEST Monday to Friday. 

  • Do you offer local pick-up? 

Currently we offer 'contactless pick-up's' from our Dandenong South warehouse. Please contact 03 9017 6779 to check stock availability? 

  • Are you on social media?

We sure are! Check us out on:

https://www.facebook.com/maddgear.com.au

https://www.instagram.com/mgp_actionsports/

  • Where else can I view/buy your product online? 

Check us out on EBAY where we have a great range of custom-built scooters and discounted product. All are genuine MGP product and come with our full warranty guarantee. 

https://www.ebay.com.au/usr/maddgear.mgp.scooters.australia

  • What methods of payments do you accept? 

We accept credit/debit car, Afterpay, Laybye & Paypal

 

SHIPPING / TRACKING

  • Where do you ship from?

We have inventory at our Head Office in Dandenong South and our warehouse in Brisbane.

Unfortunately, we do not allow pickup’s from our Brisbane warehouse. We can arrange pick-up from Dandenong South pending stock availability and by appointment only.  

  • How much is freight?

We offer free freight to Metro area's Aus Wide for orders over $100 (Bris/Syd/Mel/Adl/Perth).  

After careful review of carrier rates,  there is a flat freight rate charge of $20 for our NT, Tas, Vic Regional, SA Regional, WA Regional customers. 

Before ‘check out’, a freight rate will display based on your postcode.  This will be added to your order total.  

 Please triple check your address details prior to checkout.

  • How is my scooter/s packed? 

Your scooter will come adequately packed for transit and in its very own labelled box.

  • Which couriers do you use? 

We utilize Startrack– we ask that you include your emails and mobile details upon checkout so you can receive tracking updates.  

  • What is the transit time?

Pending on your location and which warehouse we send your items from, please refer to the table below for approx. transit times to your state’s metro city.  

PLS NOTE:-

During Covid 19' there is an unprecedented demand for courier services and this is causing delays of up up to 1-5 business days. We thank-you for your patience during this time. 

For Metro Areas- you can use the guide below for an approx ETA

Brisbane to Sydney – 1 day  
Brisbane to Brisbane – 1 day 
Brisbane to Melbourne – 2 days 
Brisbane to Adelaide – 3 days 
Brisbane to Perth – 5-7 days