Frequently Asked Questions

GENERAL INFORMATION

Where is your head office located?

We are located at 5/4 Kirkham Road, Dandenong South 3175

What your email address?

Sales Inquiries: retail_australia@maddgear.com

What are you operation hours?

10am - 4pm AEST Monday to Friday.

Are you on social media?

We sure are! Check us out on:

What methods of payments do you accept?

We accept credit/debit card

SHIPPING / TRACKING

How much is freight?

We offer free freight to the following Metro area's for orders over $100

There is a flat freight rate charge of $20 for our NT, Tas, Vic Regional, SA Regional, WA Regional customers or orders under $100.

Before ‘check out’, a freight rate will display based on your postcode. This will be added to your order total.

Please triple check your address details prior to checkout. Please no PO Boxes!

How is my scooter/s packed?

Your scooter will come adequately packed for transit and in its very own labelled box.

Which couriers do you use?

We utilise Startrack – we ask that you include your emails and mobile details upon checkout so you can receive tracking updates.

What is the transit time?

Pending on your location goods usually take between 2-7days. Please note that seasonality and peak holiday times can impact this.