Privacy Policy



When you interact with us through the Site, we may collect information from you, as further described below: 

Information You Provide: We collect information from you when you voluntarily provide such information, such as the date you purchased and which product you purchased. Information we collect may include but not be limited to username, email address, and any messages, images or other content you send via form submissions. 


Data We Collect Automatically: When you interact with us through the Site, we may receive and store certain information such as an IP address and your activities within the Site. We may store such information, or such information may be included in databases owned and maintained service providers. The Site may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of messages users have sent, as well as the sites which refer visitors to our website 

In an ongoing effort to better understand and serve the users of the Site, we may conduct research on our customer demographics, interests and behaviour based on the information collected.  


We use the information you provide in a manner that is consistent with this Privacy Policy. If you provide information for a certain reason, we may use the information in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the information you provide to answer your question or resolve your problem. Also, if you provide information in order to obtain access to the Site, we will use your information to provide you with access to such services and to monitor your use of such services. The Company may also use your information collected through the Site to help us improve the content and functionality of the Site, to better understand our users and to improve our products. The Company may use this information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to "opt-out" of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below. 


This includes: 

  • Customer service; 
  • Marketing, e.g. sending emails or other communications to let you know about new products; 
  • Analysing and improving our business, e.g. collecting information about how you use our Site to optimise the design and placement of certain features; 
  • Managing legal issues. 
  • Legal compliance: We need to use and disclose personal data in certain ways to comply with our legal obligations. 
  • To protect the vital interests of the individual or others: For example, we may collect or share personal data to help resolve a product warranty or legal claim. 
  • Consent: Where required by law, and in some other cases, we handle personal data on the basis of your implied or express consent. 



Madd Gear is not in the business of selling your information. We consider this information to be a vital part of our relationship with you 

Consent: We may transfer your information with your consent. 

Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of the Company or Related Companies, (iii) protect the personal safety of users of the Site or the public, or (iv) protect against legal liability. 


You may provide us with ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and we shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution. 


We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personal information to us please contact us at


Data may persist in copies made for backup and business continuity purposes for additional time. 


We take reasonable steps to protect the information provided via the Site from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. We use secure technology to protect the security of your credit card information as it is transmitted to us. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Site may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any information via the Internet. 

How can I access the personal data you have about me? 

If you would like to submit a data access request, you can do so by emailing .We will then start the process and provide you with the personal data that Madd Gear has on you within 30 days. 

How do I correct, update, amend, or delete the personal data you have about me? 

Please write us at with the words “Personal Data Request” in the subject or body of your message, along with an explanation of what data you are looking to remove or update? For your protection, we may take steps to verify identity before responding to your request. 

How do I object or restrict the manner in which Madd Gear processes my personal data? 

You have a right to ask us to stop using or limit our use of your personal data in certain circumstances. 

Please contact us on

We will do our very best to resolve your concern. 

To read more about the Australian Privacy laws, please visit