We can be contacted on 03 9017 6779.
Whether it’s advice, tips or faulty parts – we are here to help!
Madd Gear will cover all ‘manufacturing defects’ relating to scooter parts for a period of 1 year from the date of purchase.
A warranty manufacturing defect is if the item (or part of) are defective, the business will: repair or replace goods (or part of them, with the same or like part) resupply or fix a problem with advice and or service.
In order to assess your warranty claim or fault in a timely manner- we will require the following information:
- Make/Model of the scooter purchased
- Receipt of purchase
- A brief explanation of the fault.
- Pictures which show the faults (we also accept short video uploads too!)
Please email this information to firstname.lastname@example.org
Once all the information has been received – our warranty team will endeavor to contact you within 24-48hrs (please allow longer if you are emailing outside business hours/public holidays or have not provided all the required documents to support your claim) .
Please refer to the ‘Website Terms & Conditions’ for further information.