Warranty Procedure

We have a dedicated ‘Warranty Department’ who are available during business hours to offer support and assistance for customers and their scooters.

We can be contacted on 03 9017 6779. 

Whether it’s advice, tips or faulty parts – we are here to help! 

Madd Gear will cover all ‘manufacturing defects’ relating to scooter parts for a period of 1 year from the date of purchase. 

A  warranty  manufacturing defect  is if the item (or part of) are defective, the business will: repair or replace goods (or part of them, with the same or like part) resupply or fix a problem with advice and or service 

In order to assess your warranty claim or fault in a timely manner- we will require the following information: 

  • Make/Model of the scooter purchased 
  • Receipt of purchase 
  • A brief explanation of the fault.  
  • Pictures which show the faults (we also accept short video uploads too!)  

Please email this information to ausupport@maddgear.com 

Once all the information has been received – our warranty team will endeavor to contact you within 24-48hrs (please allow longer if you are emailing outside business hours/public holidays or have not provided all the required documents to support your claim. 

You can also few our Maintenance  and HELP Sheets  .These are handy to help keep your scooter in tip top condition. 

Please refer to the ‘Website Terms & Conditions’ for further information.