Warranty Policy + Procedure
All Madd Gear products come with a manufacturer's warranty against defects in materials and workmanship. Our products are also backed by the Australian Consumer Law (ACL), which provides additional rights that cannot be excluded.
If you think your product has a fault, get in touch with your proof of purchase and we'll work through it with you. In many cases, small issues can be resolved quickly with a replacement part sent straight to you.
Warranty Periods
The following warranty periods apply from the date of purchase:
- Scooters — 2 years
- Skateboards — 2 years
- Drift Trikes — 2 years
- Electric products — 2 years (battery: 12 months)
All warranty claims require proof of purchase. Claims without a receipt or order confirmation cannot be processed.
Scooters
What's covered
- Structural defects in the deck, bars, forks, clamps, and headset
- Any part that fails due to a manufacturing fault rather than use
What's not covered
- Normal wear and tear
- Damage caused by misuse, abuse, neglect, or modifications
- Grinding damage to the deck from skate park surfaces — scooter decks are aluminium and will wear against concrete and stone; this is not a manufacturing defect
- Bars that have been cut down or modified in any way
- Stripped or cross-threaded bolts from incorrect installation or use of incorrect tools
- Wheels that have flat-spotted from skidding or chunked from impact on rough surfaces
- Damage caused by riding beyond the product's intended use or weight limit
- Consumable parts — grips, bearings, grip tape, brake pads, and wheels — that wear through normal use. These are covered only if received faulty and reported before the product is used
Skateboards
What's covered
- Manufacturing defects in the deck, trucks, or hardware
What's not covered
- Normal wear and tear — tail and nose wear from dragging, edge chipping from impacts
- Damage from high-impact tricks or intentional breakage
- Damage caused by water, moisture, or extreme temperature changes
- Warping from exposure to heat, rain, or snow
- Stress cracks in surface plies that don't affect structural integrity
- Modifications including re-drilling or cutting
- Boards purchased second-hand
- Grip tape wear — consumable, not covered under warranty
Drift Trikes
What's covered
- Manufacturing defects in the frame, components, and hardware
What's not covered
- Normal wear and tear — worn tread on the front tyre, worn rear wheels, worn brake cables or pads
- Punctured inner tubes in the front wheel
- Damage from water, moisture, or extreme temperatures
- Damage caused by high impacts or sliding into objects
- Crank arm thread damage from incorrect pedal installation
- Intentional breakage or modifications
- User error in assembly
Electric Products
What's covered
- Manufacturing defects in the frame, motor, and electrical components — 2 years
- Battery defects — 12 months from date of purchase
What's not covered
- Battery degradation from extended use — reduced charge capacity over time is normal wear and is not covered after the 12-month battery warranty period
- Damage caused by misuse, neglect, or modifications
- Damage from water, moisture, or extreme temperatures
- Damage caused by riding beyond the product's intended use or weight limit
- Consumable parts that wear through normal use
Your Rights Under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.
If your product is outside the manufacturer's warranty period but you believe it has failed earlier than it reasonably should have, get in touch — your rights under the ACL may still apply.
How to Make a Claim
To make a warranty claim, contact us directly. Please include the following:
- Your name and contact details
- Order number or proof of purchase
- Product name and model
- A description of the fault
- Photos or a short video showing the issue
Once we have everything we need, our team will be in touch within 1–2 business days. In many cases we can resolve the issue without needing the product returned — we'll let you know the best path forward once we've assessed your claim.
If you purchased your Madd Gear product from an authorised retailer or marketplace, warranty claims can also be raised through your original place of purchase.