Shipping Policy

All orders are dispatched from our Sydney warehouse via Australia Post. Here's everything you need to know about how we ship.

Freight varies by product size and delivery location. Metro orders over $100 start from $14.99 AUD; orders under $100 are from $21.99. Perth and regional areas are charged at a higher rate. Add your items to cart and enter your address at checkout to see the exact rate before you commit to purchase.

Orders received on a business day before 11am AEST begin processing in our Sydney warehouse. We aim to dispatch the same day.

Timeframes may change during high order volumes and peak sale periods such as Black Friday and the following weekends.
  • Most locations: 2–7 working days after dispatch
  • Perth metro and regional Western Australia: 7–14 working days
Seasonality and peak holiday periods can impact Australia Post delivery timeframes.

Your scooter arrives securely packed in its own labelled box. Scooters are sent individually — check your tracking to manage receipt of multiple items.

You'll receive a tracking notification as soon as your order is dispatched from our Sydney warehouse. Your tracking link shows the estimated delivery date and current status.

If Australia Post can't find a suitable spot at your address, they may take the package to your local post shop for collection — your tracking link will advise if this happens. If your parcel is returned to us due to non-collection, a redelivery fee will apply. If you choose not to have it redelivered, the original freight cost and a 20% restocking fee will be deducted from your refund.

An optional service you can add at checkout. Key conditions:

  • Lost, damaged, or stolen status must be confirmed by our freight partner before any replacement or refund is actioned.
  • Items still in transit will not be resent — the shipment is considered in progress.
  • Incorrect delivery addresses are the customer's responsibility. If your parcel is returned to us, a redelivery fee will apply. If you choose not to have it redelivered, the original freight cost and a 20% restocking fee will be deducted from your refund.
  • We'll always try to replace with the same product. If unavailable during peak periods, a similar item of equal value or a refund may be offered.
  • If the original package is later delivered after a reship, you must make the duplicate available for courier collection.

Questions about a delivery? Get in touch and we'll help.

  • We do not deliver to PO Boxes — please provide a full street address at checkout.
  • We do not offer click and collect or warehouse pickup.