Frequently Asked Questions

Here are some helpful answers to our most frequently asked questions

How much is freight?

We offer $9.99 shipping for orders over $100, to the following METRO areas:

Brisbane | Sydney | Melbourne | Adelaide | Perth

For orders under $100, or for addresses outside of these metro areas, we charge a flat rate of $20.

Bulky items will include a bulky shipping charge calculated at checkout. You will see the final freight rate before payment.

We do not deliver to PO Boxes.

How long does delivery take?

Depending on your location, delivery usually takes between 2–7 business days. Please allow extra time during peak holiday periods.

Which couriers do you use?

We use StarTrack and Australia Post. Be sure to include your email and mobile number at checkout to receive tracking updates.

Do you courier to PO Boxes?

No, we do not deliver to PO Boxes. Please provide a full street address at checkout.

What if I'm not there when the courier delivers?

If you tick "authority to leave," ensure there's a safe spot for the package. If not, the parcel won't be left and a card will indicate where to collect it.

If your parcel is returned to us due to non-collection, a redelivery fee will apply.

How is my scooter packed?

Your scooter will be securely packed for transit and arrive in a clearly labelled box.

I have a technical question, who do I ask?

Check out our Maintenance Tips for guides and how-to videos.

I have a warranty enquiry. Who should I contact?

If you bought your product from a retailer, contact them first. They’ll help you initiate the claim with us.

If you purchased directly from us, please contact us here.

Read our full Warranty Process for more info.

What’s your email address?

Sales: retail_australia@maddgear.com
Warranty: ausupport@maddgear.com