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This scooter is epic! It's allowed my daughter to feel part of the cousin crew who scoot around the farm machinery shed each afternoon. Easy to order, crazy fast delivery but it's the superior quality and design that puts this scooter in a league of its own. Don't think about it - buy it!
Im 42 years old and 120kg, I needed something to take my weight, easy to chuck in the boot and keep up with boys while they ride their bikes. This thing is perfect. Its making feel like a kid again.
This review is not about product performance—it is about consumer trust and compliance.
After purchasing a Metro Glide 300, I attempted to register it for warranty and found that the product was not recognised in the company’s own registration system, requiring me to select a different product instead. This made it impossible to confidently register the warranty for the item purchased.
The issue was compounded by packaging that advertised a free gift upon warranty registration and review. After encountering repeated system errors, I was logged out with no confirmation or follow-up, leaving no clarity as to whether the warranty or the advertised offer was valid.
Under Australian Consumer Law, warranties and representations must be clear and reliable. This experience showed inconsistencies, misleading promotional claims, and poor after-sales support, which significantly undermined confidence in the brand.
I will not be purchasing from MADD Gear again and recommend that other consumers proceed with caution.
Hi there, Sorry for the challange in registering one of our products it certainly should not be this hard. Here is a direct link to the registration page on our site please let us know if this does not work for you and we can do manually for you to make sure your in the system. - https://www.maddgear.com.au/pages/product-registration
Again apologies for the issue and thanks for letting us know.
MADD AU